Refund and Cancellation

GHOSTIFY SOLUTIONS LLC

REFUND & CANCELLATION POLICY

Effective Date: August 11, 2026
Last Updated: August 11, 2026

Ghostify Solutions LLC (“Ghostify Solutions,” “Ghostify,” “we,” “us,” or “our”) provides digital marketing, web development, AI automation, software, advertising, consulting, and related professional services.

This Refund & Cancellation Policy explains when payments may be refunded, when they are non-refundable, and how Clients may cancel services.

This Policy should be read together with our Terms & Conditions, applicable Service Agreement, Statement of Work, proposal, invoice, and other written agreements.

1. COMPANY INFORMATION

Ghostify Solutions LLC
1500 N GRANT ST, STE 72935
DENVER, CO 80203
Colorado, United States

Email: contact@ghostifysolutions.com

2. GENERAL REFUND POLICY

Because many Ghostify Solutions services involve professional time, planning, strategy, development, configuration, third-party costs, and work performed specifically for a Client, payments are generally non-refundable once the applicable work or service has commenced, except where a refund is expressly provided for in a written agreement or required by applicable law.

A payment being non-refundable does not eliminate any rights that cannot legally be waived.

3. WEBSITE DEVELOPMENT AND DESIGN SERVICES

For website development, website design, landing pages, UI/UX design, custom development, and related services:

Before work begins

If a Client requests cancellation before Ghostify Solutions has begun performing the contracted work, Ghostify may, at its discretion and subject to the applicable agreement, issue a refund of eligible unused amounts.

Any non-refundable third-party expenses already incurred may be deducted.

After work begins

Once development, design, research, planning, configuration, or other work has begun, payments may become non-refundable.

This includes work such as:

  • Design concepts;
  • Wireframes;
  • Website architecture;
  • Development;
  • Coding;
  • Copywriting;
  • Content preparation;
  • Research;
  • Integrations;
  • Configuration;
  • Project management;
  • Revision work;
  • Hosting or domain setup.

4. CUSTOM WORK

Custom services are created specifically for the Client.

Once substantial work has been performed, the Client generally cannot cancel the project and demand a full refund simply because the Client changes its mind, changes its business direction, delays the project, or no longer wants the Deliverables.

If a project is cancelled after work has begun, Ghostify Solutions may retain amounts corresponding to work already performed and costs already incurred.

5. DIGITAL MARKETING SERVICES

Payments for digital marketing services may become non-refundable once the applicable service period has started.

This includes:

  • SEO;
  • Google Ads management;
  • Social media management;
  • Lead generation;
  • Marketing strategy;
  • Campaign management;
  • Content services;
  • Conversion optimization;
  • Marketing automation.

Marketing performance can depend on numerous factors outside Ghostify Solutions’ control.

Therefore, dissatisfaction with campaign performance alone does not automatically create a right to a refund unless a specific performance guarantee or refund provision was expressly agreed to in writing.

6. ADVERTISING SPEND

Advertising spend paid to third-party advertising platforms is generally separate from Ghostify Solutions’ service fees.

Examples include advertising spend paid to platforms such as:

  • Google;
  • Meta;
  • Microsoft;
  • TikTok;
  • LinkedIn;
  • Other advertising platforms.

Once advertising funds have been charged to or spent by a third-party advertising platform, Ghostify Solutions cannot guarantee that those funds can be recovered.

Any refunds issued by an advertising platform are subject to that platform’s policies.

Ghostify Solutions is not responsible for third-party advertising charges that result from authorized campaign activity.

7. AI SERVICES

AI services may involve costs based on:

  • Usage;
  • Minutes;
  • Messages;
  • API calls;
  • Tokens;
  • Phone numbers;
  • Telecommunications;
  • Third-party AI providers;
  • Software subscriptions.

Once third-party AI or telecommunications resources have been provisioned or consumed for a Client, those associated costs may be non-refundable.

Examples include:

  • AI voice usage;
  • AI SMS usage;
  • Phone numbers;
  • API usage;
  • AI provider charges;
  • Call minutes;
  • Messaging charges;
  • CRM usage;
  • Third-party subscriptions.

8. THIRD-PARTY SERVICES

Ghostify Solutions may purchase or configure third-party services on behalf of Clients.

These may include:

  • Hosting;
  • Domains;
  • Plugins;
  • Software subscriptions;
  • APIs;
  • AI platforms;
  • CRM platforms;
  • Email services;
  • SMS services;
  • Telephone numbers;
  • Advertising platforms;
  • Stock assets;
  • Other technology services.

Third-party fees may be non-refundable once purchased, activated, provisioned, or consumed.

Where possible, Ghostify Solutions may assist the Client in requesting a refund from the third-party provider, but we do not guarantee that the third party will approve the request.

9. MONTHLY SERVICES

For recurring monthly services, Clients may cancel future billing by providing the cancellation notice required by their applicable Service Agreement.

Cancellation generally stops future service periods and does not automatically refund the current or previously completed service period.

If a separate agreement specifies a minimum commitment period, that commitment remains applicable unless otherwise agreed in writing.

10. ANNUAL OR PREPAID SERVICES

Where a Client purchases services for a prepaid period, cancellation generally does not create an automatic right to a prorated refund.

The applicable proposal, invoice, or Service Agreement may contain different terms.

Where specific refund rights are offered, those terms control.

11. SUBSCRIPTIONS

For subscription-based products or services, cancellation generally prevents future renewal.

Unless otherwise stated in the applicable subscription agreement:

Cancellation does not automatically result in a refund for the current billing period.

The Client remains responsible for charges already incurred before cancellation.

12. FAILURE TO PROVIDE CLIENT MATERIALS

A Client may be required to provide:

  • Content;
  • Images;
  • Logos;
  • Credentials;
  • Access;
  • Approvals;
  • Business information;
  • Product information;
  • Other materials.

If a Client fails to provide required information or approvals, Ghostify Solutions may be unable to complete the project on schedule.

Such delay does not automatically entitle the Client to a refund.

Ghostify Solutions may pause the project until the required materials are received.

13. CLIENT-CAUSED DELAYS

Refunds will generally not be provided solely because a project was delayed due to:

  • Failure to respond;
  • Failure to provide content;
  • Failure to provide access;
  • Failure to approve work;
  • Repeated changes in requirements;
  • Changes in business strategy;
  • Changes in scope;
  • Client-side technical issues.

Additional work caused by changes in scope may be billed separately.

14. CHANGE OF MIND

A Client’s decision to change its mind after work has commenced does not automatically create a right to a refund.

This includes circumstances where a Client:

  • Changes its business model;
  • Changes its branding;
  • Changes its target market;
  • Selects another provider;
  • Decides not to launch;
  • Decides not to advertise;
  • Decides not to use the completed website;
  • Decides that the project is no longer necessary.

15. REVISION REQUESTS

Where revisions are included in the applicable service package, Ghostify Solutions will provide those revisions according to the agreed scope.

A request for revisions is not itself a basis for a refund.

Requests that materially change the original scope may be treated as additional work and may result in additional charges.

16. SERVICE QUALITY ISSUES

If a Client believes a service has not been delivered according to the applicable agreement, the Client should contact Ghostify Solutions promptly.

We will make reasonable efforts to investigate and, where appropriate, correct issues covered by the applicable agreement.

Where a service issue can reasonably be corrected, Ghostify Solutions may have the opportunity to correct the issue before a refund is considered.

17. REFUND REQUESTS

Refund requests should be submitted in writing to:

contact@ghostifysolutions.com

The request should include:

  • Client name;
  • Business name;
  • Invoice number;
  • Date of purchase;
  • Service purchased;
  • Reason for the request;
  • Relevant supporting information.

We may request additional information reasonably necessary to evaluate the request.

18. REFUND REVIEW

Refund requests are reviewed based on:

  • The applicable Service Agreement;
  • The scope of work;
  • Work already completed;
  • Third-party costs;
  • Amounts already spent;
  • Project status;
  • Client-caused delays;
  • Applicable law;
  • Any specific refund guarantee agreed in writing.

Submission of a refund request does not guarantee approval.

19. APPROVED REFUNDS

If a refund is approved, Ghostify Solutions will generally issue the refund to the original payment method where reasonably possible.

Processing times may depend on:

  • Payment processor;
  • Bank;
  • Card issuer;
  • Payment method.

Ghostify Solutions is not responsible for delays caused by financial institutions or payment processors.

20. CHARGEBACKS

Clients agree to contact Ghostify Solutions before initiating a payment dispute or chargeback where a billing issue can reasonably be resolved directly.

Unauthorized or fraudulent chargebacks may result in:

  • Suspension of Services;
  • Termination of the Client relationship;
  • Suspension of account access;
  • Collection of legitimate outstanding amounts;
  • Submission of relevant transaction documentation to the payment processor.

Nothing in this section limits a Client’s rights under applicable law or the rules of the applicable payment network.

21. CANCELLATION BY GHOSTIFY SOLUTIONS

Ghostify Solutions may suspend or terminate services where permitted by the applicable agreement, including circumstances involving:

  • Non-payment;
  • Fraud;
  • Abuse;
  • Illegal activity;
  • Misuse of Services;
  • Security risks;
  • Material breach of an agreement;
  • Repeated abusive conduct;
  • Requests to perform unlawful activities.

Termination by Ghostify Solutions does not automatically create a refund right for services already performed.

Any refund due, if applicable, will be determined according to the applicable agreement and law.

22. NO REFUND FOR BUSINESS RESULTS

Ghostify Solutions does not provide refunds solely because a Client does not achieve a particular:

  • Revenue level;
  • Number of leads;
  • Number of appointments;
  • Number of sales;
  • Advertising return;
  • Search ranking;
  • Website conversion rate;
  • Customer acquisition cost;
  • ROI;
  • Business result.

Unless a written agreement expressly provides otherwise, business performance is not guaranteed.

23. FREE CONSULTATIONS AND FREE SERVICES

Free consultations, audits, demonstrations, trials, or other complimentary services have no cash value and are not refundable.

Ghostify Solutions may modify or discontinue complimentary offerings at any time.

24. PROMOTIONAL OFFERS

Promotional pricing, discounts, credits, bonuses, and special offers may have additional terms.

Unless explicitly stated otherwise, promotional offers:

  • Cannot be exchanged for cash;
  • Cannot be transferred;
  • Cannot be combined with other promotions;
  • May have expiration dates;
  • May be subject to eligibility requirements.

25. REFUNDS REQUIRED BY LAW

Nothing in this Refund & Cancellation Policy is intended to eliminate, restrict, or waive any refund, cancellation, warranty, consumer-protection, or other right that cannot legally be waived.

Where applicable law provides a mandatory refund or cancellation right, that law will control.

26. NO DUPLICATE RECOVERY

A Client may not recover the same amount twice through multiple mechanisms.

For example, a Client who receives a refund from Ghostify Solutions should not also seek recovery of the same amount through a payment dispute, insurance claim, or other recovery mechanism.

This does not restrict any rights that cannot legally be restricted.

27. MODIFICATIONS TO THIS POLICY

Ghostify Solutions may update this Refund & Cancellation Policy from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Changes will apply prospectively unless otherwise required by law or expressly agreed in writing.

28. GOVERNING TERMS

This Refund & Cancellation Policy should be read together with:

  • Ghostify Solutions Terms & Conditions;
  • Ghostify Solutions Privacy Policy;
  • Applicable Service Agreement;
  • Statement of Work;
  • Proposal;
  • Invoice;
  • Subscription terms;
  • Other written agreements between Ghostify Solutions and the Client.

If a signed Service Agreement contains specific refund or cancellation terms that conflict with this Policy, the signed Service Agreement will control.

29. CONTACT INFORMATION

For refund, cancellation, or billing questions:

Ghostify Solutions LLC
1500 N GRANT ST, STE 72935
DENVER, CO 80203
Colorado, United States

Email: contact@ghostifysolutions.com

ACKNOWLEDGEMENT

By purchasing or using Ghostify Solutions services, you acknowledge that you have had an opportunity to review this Refund & Cancellation Policy and agree to its terms to the extent permitted by applicable law.

Last Updated: August 11, 2026

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